Mathematician & Computer Scientist

Education

University of Central Florida

  • Bachelor's in Mathematics
  • Minor in Computer Science

  • Coursework

    Mathematics

    • Advanced Calculus
    • Ordinary Differential Equations
    • Partial Differential Equations
    • Linear Algebra
    • Abstract Algebra
    • Matrix Algebra
    • Logic and Proofs
    • Discrete Structures
    • Statistical Theory
    • Physics

  • Computer Science

    • Data Structures
    • Algorithmic Time Complexity
    • Programming Languages
    • System Software
    • Instruction Set Architecture
    • Operating Systems
    • Malware Analysis

    • Resume

    Shadow.tech

    IT Support Specialist

    • Training & Mentorship: Onboarded and trained two new support agents, successfully guiding them to meet all key performance metrics by the end of their training period.
    • Zendesk & Sprinklr: Managed a high-volume queue, personally resolving 1,200+ tickets monthly, accounting for 15% of the team's total volume.
    • GitLab: Contributed to the product's technical health by actively investigating and documenting 10-15 technical issues per month.
    • Network Analysis & Optimization: Investigated 1-2 monthly instances of unusual user-to-data center pathing; diagnosed root causes (ISP issues, faulty nodes) and identified optimal routing solutions to restore performance.
    • Data Analysis & Fraud Investigation: Utilized Stripe, Grafana, and OpenStack to perform quantitative analysis, leading to the investigation of 40-60 monthly financial disputes and the detection of fraudulent accounts, security breaches, and policy violations.
    • Marketing Communications: Authored and executed customer-facing email campaigns and company-wide updates using Brevo.
    • Content Localization: Enhanced global support accessibility by translating Help Center articles from French to English and Spanish.

    Get in touch.

    Want to work together? Have a question about my work? I'd love to hear from you! You can reach me via email. If you'd like to schedule a call, please include your availability and a brief message about the purpose of the call.

    Email: [email protected]
    LinkedIn Github